Technology has touched each and every aspect of human life.
Businesses have started adopting digital solutions which help in improving
their overall productivity and turnover. Moreover, various digital solutions
and inventions if adopted judiciously can help in improving customer
satisfaction.
Artificial intelligence is one such technological wonder which
has revolutionized almost every sphere of human life and businesses. It is a
mechanism of developing and programming machines and other equipments in such
way that they are able to adapt automatically without any kind of human effort.
They can provide automatic responses or perform certain tasks which earlier
required external human effort. Machines and most importantly computers can be
programmed to adapt themselves and provide responses based on their experience.
Like a normal human being, software and machines can think perform tasks and
even interact with the help of artificial intelligence.
They can be adopted by various businesses and their applications
are limitless. Telecom is one such field where artificial intelligence can help
in improving its productivity and build a wider customer base. AI for telecom can be used in the form of virtual assistants,
chatbots and other services which can help in providing better services for
final customers.
They can help in providing automatic responses to customer
queries. Moreover, telecom industry and specific companies are inundated with
customer complaints and service requests which can be completed with the help
of machines or software powered by artificial intelligence.
Chatbots for telecom companies can help with the following:
- Giving
automatic responses to customer queries and complaints
- Identification
of potential market and sales opportunities. Chatbots powered by
artificial intelligence can help in communication of potential sales
opportunities and customer markets to the telecom companies.
- Providing
automatic notification to customers about new offers and services launched
by telecom companies.
Telecom sector is benefited by artificial intelligence as
it can help in providing timely information about impending problems or outages
which can seriously disrupt their services provided to customers. They provide
the benefit/service of predictive maintenance which can result in better
customer retention and satisfaction. Moreover, AI based technology can help in
generations of automatic data based upon customer responses which in turn helps
in taking better decisions and reminds businesses to be proactive towards any
future problem or customer request.
Artificial intelligence can help in automatic optimization of
network capabilities and connectivity. Telecom Networks can adapt and
reconfigure themselves according to changing needs which in turn provides
better customer satisfaction.
Robotic process automation is another field of application being
used by telecom companies. Certain tasks can be automated with the help of
robotic process automation which are repetitive in nature. AI powered
processes can be completed with greater efficiency and within provided time
interval with the help of robotic process automation. Telecom companies can
automate their customer care services and salary credit mechanism with the help
AI based technology.
AI powered telecom industry solutionscan also help in fraud detection and
identification of fake profiles. Special software and digital solutions can
access terabytes of customer data and process the same in order to detect
anomalies in a customer profile. Such services have helped change telecom
industry completely.
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